Why Product Roadmaps are important?

Product roadmaps are crucial for guiding teams, communicating clearly, and demonstrating commitment to stakeholders and customers. Roadmapping maturity varies from no roadmaps to fully aligned ones. To build successful roadmaps, define the vision, make data-driven decisions, know your audience, select the right roadmap, and tell a compelling story. Integrating roadmaps involves using appropriate tools, involving everyone, sharing progress, and building trust. Avoid myths and adopt best practices to create effective, flexible roadmaps.

A Product Roadmap is like a blueprint for your product’s journey. It helps teams work together, prioritize tasks, and communicate with everyone involved. Here’s why it matters:

  1. Guiding Teams: It shows everyone what needs to be done and when, keeping everyone on track.
  2. Clear Communication: It helps keep everyone, both inside and outside the company, informed about the progress and future plans.
  3. Commitment: It acts as a promise to stakeholders and customers, showing them what to expect and when.

Levels of Roadmapping Maturity:

Roadmapping maturity shows how well an organization is using roadmaps. There are five levels, from no roadmaps at all to fully shared and aligned roadmaps that everyone can understand and support.

Steps for Building Successful Roadmaps:

There are five key steps to making effective product roadmaps:

  1. Set Your Vision: Clearly define what you want your product to achieve.
  2. Make Smart Decisions: Use data to choose what’s most important to work on.
  3. Know Your Audience: Understand who will be using your roadmap and what they need.
  4. Choose the Right Roadmap: Decide which type of roadmap works best for your audience.
  5. Tell Your Story: Use storytelling to explain your roadmap in a way that makes sense to everyone.

Integrating Roadmaps into Process & Culture:

To make roadmaps work well with your team and company:

  1. Use the Right Tools: Use software made for managing products to keep everything organized.
  2. Involve Everyone: Make sure everyone knows what’s happening and can contribute ideas.
  3. Share Progress: Regularly update your roadmap and tell everyone how things are going.
  4. Build Trust: Show that you’re listening to feedback and making changes based on it.

Myths Associated with Product Roadmapping:

Don’t fall for common misconceptions like roadmaps being set in stone or only for planning features. Roadmaps should be flexible and adaptable, and involve everyone’s input.

Best Practices for Product Roadmapping:

Follow these best practices to make effective roadmaps:

  • Set clear goals and objectives.
  • Tailor roadmaps for different audiences.
  • Prioritize tasks based on impact and alignment with goals.
  • Use solid data for decision-making.
  • Keep it simple, visual, and easy to understand.
  • Update the roadmap regularly.
  • Involve stakeholders and team members.
  • Be transparent and honest.
  • Tell a strategic story about where you’re going and why.
  • Include non-feature work like technical debt and research.

By following these steps and best practices, you can create dynamic and effective roadmaps that guide your product to success.

Common Mistakes in Daily Scrums: Moving Beyond Stand-ups

The daily scrum is essential for team synchronization in agile development. Common pitfalls include misnaming the meeting, treating it as a project report, and allowing it to become lengthy. To enhance effectiveness, stick to the three questions and address deep discussions later. Embracing inclusivity, brevity, and focused discussion empowers teams for project success.

In the agile development world, the daily scrum is a vital ritual for teams to synchronize and plan their work. However, many teams fall into common pitfalls that hinder the effectiveness of these daily meetings. Let’s explore some of these mistakes and how to overcome them.

  1. Misnaming the Meeting: The term “stand-up” is often used interchangeably with “daily scrum,” but it’s essential to recognize the distinction. While standing up during the meeting was once thought to increase alertness and efficiency, it’s not a necessity and can exclude team members who are unable to stand. Embracing the term “daily scrum” or finding alternative names promotes inclusivity and clarity within the team.
  2. Treating it as a Project Report: Daily scrums should not devolve into mere status updates or project reports. Instead of each team member reporting to the scrum master, the focus should be on fostering collaboration and problem-solving within the team. Encouraging open discussions about progress, obstacles, and upcoming tasks enables the team to self-organize and make informed decisions collectively.
  3. Skipping or Lengthy Meetings: Some teams either skip the daily scrum altogether or allow it to drag on for too long, diminishing its effectiveness. Daily scrums should be brief, focused, and held consistently to maintain momentum and alignment within the team. Keeping the meeting short encourages brevity and ensures that discussions remain relevant to the team’s immediate goals and challenges.

To enhance the effectiveness of daily scrums, teams can adopt the following practices:

  • Stick to the Three Questions: While no longer an official part of the Scrum framework, the three questions—”What did you do yesterday? What will you do today? Are there any impediments?”—serve as a useful guideline for keeping discussions concise and relevant.
  • Address Deep Discussions Later: If certain topics require extensive discussion, they can be deferred to after the daily scrum to avoid derailing the meeting’s focus. Reserving the meeting for quick updates and identifying immediate priorities helps maintain its efficiency.

In conclusion, the daily scrum is a cornerstone of agile methodology, fostering collaboration, transparency, and adaptability within development teams. By avoiding common mistakes such as misnaming the meeting, treating it as a project report, and allowing it to become lengthy or irrelevant, teams can maximize the benefits of their daily scrums. Embracing inclusivity, brevity, and focused discussion empowers teams to stay aligned and agile in their pursuit of project success.

Mastering User Stories: A Guide for Product Managers

User Stories are essential narratives guiding product development. They focus on user needs, with a simple format (WHO, WHAT, WHY) and follow the 3 C’s (Card, Conversation, Confirmation). Adhering to the INVEST criteria ensures value and actionability. Breaking down stories into manageable pieces is crucial. Mastering this art empowers Product Managers for success.

User Stories are not just containers for requirements; they are narratives that drive collaboration, guide development, and deliver meaningful outcomes for users. As a Product Manager, understanding and crafting effective User Stories is crucial for product success. Here’s how to master the art:

1. Why User Stories Matter

User Stories are written from the perspective of users seeking value from the product. They articulate desired outcomes and are embedded in the context where users interact with the product. Understanding users and their needs is essential for crafting meaningful User Stories.

2. The Basic Format

A User Story follows a simple format:

  • WHO: As a [user type]
  • WHAT: I want [action to perform]
  • WHY: So that [the desired outcome]

This format keeps the focus on user needs and desired outcomes, guiding the development process effectively.

3. The 3 C’s of Effective User Stories

  • Card: Clear, concise description of WHO, WHAT, and WHY, traditionally captured on physical cards or in tools like Jira.
  • Conversation: Engage in discussions to understand the reasoning behind the User Story and its contribution to the product outcome and strategy.
  • Confirmation: Define acceptance criteria to ensure requirements are met, providing a concise checklist for validation.

4. The INVEST Criteria

Well-written User Stories embody the INVEST principles:

  • Independent: Each User Story should stand alone.
  • Negotiable: Details can be discussed and adjusted.
  • Valuable: Deliver value to the user.
  • Estimable: Effort can be estimated.
  • Small: Small enough to complete within a single iteration.
  • Testable: Clear criteria for successful implementation.

These qualities ensure User Stories are effective and actionable.

5. How to Split User Stories

Break down larger User Stories into smaller, manageable pieces:

  • Epic: Larger element combining smaller User Stories.
  • User Stories: Small, manageable items delivering specific value.
  • Tasks: Detailed work items for engineers.

Avoid overcomplicating the process; simplicity is key.

Mastering User Stories empowers Product Managers to articulate user needs, drive development, and deliver products that resonate with users. Keep user-centricity at the core of your approach, and success will follow.

Unraveling User Stories: A Comprehensive Guide

Definition of Ready – Crafting ‘Ready’ User Stories: A Blueprint for Sprint Success

To ensure smooth sprint execution, it’s vital to have “ready” user stories, clear, feasible, and testable. A sample user story for password reset should have acceptance criteria, security measures, scalability, and performance criteria defined. The “Definition of Ready” checklist outlines the necessary criteria for a user story to be considered ready for implementation.

For a smooth sprint execution, it’s crucial to ensure that the user stories slated for inclusion are thoroughly “ready.” Introducing incomplete or poorly defined user stories into a sprint leads to implementation challenges, echoing the adage “garbage in, garbage out.” When developers tackle inadequately detailed or defined user stories, the likelihood of delivering high-quality code diminishes significantly.

A “ready” backlog item needs to be clear, feasible and testable. Sample Definition of Ready :

  • User Story is clear
  • User Story is testable
  • User Story is feasible
  • User Story Acceptance Criteria defined
  • User Story dependencies identified
  • User Story sized by Development Team
  • Scrum Team accepts User Experience design/artefacts
  • Performance criteria identified, where appropriate
  • Scalability criteria identified, where appropriate
  • Security criteria identified, where appropriate
  • Person who will accept the User Story is identified
  • Team has a good idea what it will mean to Demo the User Story

A sample user story with acceptance criteria defined

User Story: As a registered user, I want to be able to reset my password so that I can regain access to my account if I forget it.

Acceptance Criteria for the Password Reset User Story:

  1. User Receives Password Reset Email:
    • Upon initiating the password reset process, the user should receive an email containing a secure password reset link.
  2. Password Reset Link Expires:
    • The password reset link sent via email should expire after a specified time period (e.g., 24 hours) to enhance security.
  3. User Can Reset Password:
    • Upon clicking the password reset link, the user should be directed to a secure page where they can enter a new password.
  4. Password Complexity Requirements:
    • The system should enforce password complexity requirements (e.g., minimum length, use of alphanumeric characters) when the user sets a new password.
  5. Successful Password Update Notification:
    • After successfully resetting the password, the user should receive a confirmation notification indicating that their password has been updated.
  6. Incorrect or Expired Link Handling:
    • If the user clicks on an incorrect or expired password reset link, they should be notified and prompted to request a new password reset link.
  7. Logging of Password Reset Activity:
    • Password reset activity should be logged for audit purposes, including timestamps and user identifiers.
  8. Integration with Email Service:
    • The system should integrate seamlessly with the email service provider to ensure reliable delivery of password reset emails.
  9. Performance Criteria:
    • The password reset functionality should have a response time of under 3 seconds under typical user load conditions.
  10. Scalability Criteria:
    • The password reset feature should be designed to handle a potential increase in password reset requests without service degradation, supporting at least 10,000 concurrent requests per hour.
  11. Security Criteria:
    • Password reset links should be generated using cryptographically secure methods to prevent unauthorized access or tampering.
    • The password reset process should adhere to OWASP security guidelines to mitigate common security risks, such as SQL injection and cross-site scripting (XSS).
    • All password reset transactions should be encrypted using SSL/TLS to protect sensitive user data during transmission.
  12. User Documentation and Help Resources:
    • Clear instructions and help resources should be provided to guide users through the password reset process in case they encounter difficulties.

Definition of Ready:

  1. User Story is clear: The purpose of the user story is well-defined and understood by the team.
  2. User Story is testable: Success criteria for testing password reset functionality are clearly defined.
  3. User Story is feasible: The team has assessed the technical feasibility of implementing password reset functionality within the system architecture.
  4. User Story defined: The user story is documented and available for review by the team.
  5. User Story Acceptance Criteria defined: Acceptance criteria, such as the ability to receive a password reset email and successfully reset the password, are clearly outlined.
  6. User Story dependencies identified: Any dependencies, such as integration with email services for sending password reset links, are identified and addressed.
  7. User Story sized by Development Team: The development team has estimated the effort required to implement the password reset feature.
  8. Scrum Team accepts User Experience artefacts: The user interface design for the password reset feature has been reviewed and accepted by the Scrum Team.
  9. Performance criteria identified, where appropriate: Performance expectations, such as response time for sending password reset emails, are defined.
  10. Scalability criteria identified, where appropriate: Criteria for ensuring the password reset feature can handle a large volume of requests are specified.
  11. Security criteria identified, where appropriate: Security measures, such as encryption of password reset links, are identified and implemented.
  12. Person who will accept the User Story is identified: A designated product owner or stakeholder responsible for accepting the completed password reset feature is identified.
  13. Team has a good idea what it will mean to Demo the User Story: The team understands what constitutes a successful demonstration of the password reset functionality, including user flows and error handling scenarios.

A Day in the Life of a Technical Program Manager

As a Program Manager, my daily routine is a delicate dance between reacting to immediate needs and proactively driving long-term initiatives. In this blog post, I’ll take you through how I divide my day into two distinct parts – reactive and proactive – to ensure effective management of projects and teams.

Reactive Responsibilities: The reactive part of my day involves addressing immediate needs that come through various channels such as emails, Slack, and team notifications. Here’s a glimpse of what it entails:

  1. Email and Slack Management:
    • Reading and responding to emails and Slack messages promptly to stay informed and keep communication flowing.
  2. Meetings:
    • Attending emergency meetings and re-prioritizing my schedule based on the day’s meetings.
  3. Meeting Preparations:
    • Starting the day by reviewing upcoming meetings and adjusting priorities as needed.

Proactive Responsibilities: The proactive part of my day is dedicated to actively engaging with different teams and driving the progress of various initiatives. Here’s how I manage my proactive responsibilities:

  1. Team Check-Ins:
    • Connecting with different teams to get updates on various aspects of ongoing projects.
  2. Collaboration with Product Managers:
    • Discussing the status of PRFAQs (Product Requirement Frequently Asked Questions) and PRDs (Product Requirement Documents) with Product Managers.
  3. Engagement with Business, Legal, and Finance Teams:
    • Collaborating with business, legal, and finance teams on initiative approvals, third-party integrations, and vendor agreements.
  4. Design Team Collaboration:
    • Coordinating with the design team to ensure the completion of design work for specific initiatives.
  5. Engaging with Cross-Functional Engineering Teams:
    • Working closely with engineering teams on design, development, and quality assurance.
  6. Interaction with Analytics & Data Science Team:
    • Touching base with the analytics and data science team to gather insights and updates.
  7. Communication with Go-to-Market Team:
    • Collaborating with the go-to-market team on collaterals for upcoming product launches.

Meetings : This proactive work is often conducted through various meetings, including stand-up meetings, Scrum of Scrum meetings, and 1:1 meetings. Additionally, I attend program meetings with stakeholders from product management, engineering, legal, finance, and business teams.

Proactive Updates : Presenting proactive updates, whether good or bad news, is crucial for maintaining transparency.

Documentation: A significant part of my proactive responsibilities involves documenting various aspects of the program, including status updates, program plans, resource loading Gantt charts, roadmaps, and more. This documentation helps keep everyone on the same page and provides a clear roadmap for the team and stakeholders.

Conclusion: In the dynamic role of a Program Manager, balancing reactive and proactive responsibilities is key to ensuring the success of ongoing projects and the long-term health of the program. By dividing my day into these two components, I can address immediate needs while actively driving the progress of strategic initiatives.

TPM Interview Question – As a Technical Program Manager, how would you handle a situation were critical and blocker bug is reported one day before the launch ?

Handling a critical and blocker bug reported just one day before a launch is a challenging situation that requires a swift and well-coordinated response. Here’s a step-by-step approach for a Technical Program Manager (TPM) to manage such a scenario:

  1. Assess the Severity and Impact:
    • Quickly assess the severity and impact of the reported bug on the system and end-users.
    • Understand the potential consequences, such as system downtime, data loss, or compromised functionality.
  2. Communicate Effectively:
    • Notify all relevant stakeholders immediately, including the development team, testing team, product managers, and leadership.
    • Clearly communicate the nature of the bug, its impact, and the urgency of the situation.
  3. Convene an Emergency Meeting:
    • Schedule an emergency meeting with key stakeholders to discuss the bug, its implications, and potential solutions.
    • Ensure that the right technical experts are present to analyze and address the issue.
  4. Prioritize and Triage:
    • Work with the technical team to prioritize and triage the bug based on its severity and impact on the launch.
    • Identify any workarounds that can be implemented quickly to mitigate the immediate impact.
  5. Define a Contingency Plan:
    • Collaborate with the team to create a contingency plan. This may involve postponing the launch, implementing a hotfix, or deploying a rollback to a stable version.
    • Determine the feasibility and impact of each option.
  6. Engage Cross-Functional Teams:
    • Engage cross-functional teams, including development, quality assurance, and operations, to collectively address the bug.
    • Facilitate communication and collaboration between teams to expedite the resolution process.
  7. Communicate to External Stakeholders:
    • If the launch involves external partners or customers, communicate transparently about the situation, the decision to delay, and the plan moving forward.
    • Provide regular updates as the situation evolves.
  8. Invoke Incident Response Protocols:
    • If available, invoke incident response protocols to streamline the coordination of resources, communication, and resolution efforts.
    • Ensure that there is a clear incident owner responsible for driving the resolution.
  9. Monitor and Test:
    • Continuously monitor the progress of bug resolution and test any proposed fixes thoroughly.
    • Implement additional testing to validate that the solution does not introduce new issues.
  10. Update the Launch Plan:
    • Update the launch plan with the revised timeline and communicate the changes to all stakeholders.
    • Ensure that the team is aligned on the new schedule and that necessary adjustments are made.
  11. Conduct a Post-Mortem:
    • After the resolution, conduct a post-mortem analysis to understand the root cause of the critical bug and identify process improvements.
    • Document lessons learned and implement preventive measures to avoid similar issues in the future.
  12. Review and Learn:
    • Review the incident response and resolution process. Identify areas for improvement in communication, testing procedures, and risk mitigation.
    • Use the experience as a learning opportunity for the team and the organization.

In challenging situations like this, a TPM’s ability to lead and coordinate a swift and effective response is crucial. Clear communication, collaboration, and a focus on finding the best resolution are key elements of successfully managing such incidents.

REST API Interview Questions

Is REST API stateful or stateless ?

RESTful APIs (Representational State Transfer) are designed to be stateless. This means that each request from a client to a server must contain all the information needed to understand and process the request. The server should not store any information about the client’s state between requests. Each request from a client to a server is independent, and the server treats it as such.

Explain stateful vs stateless API ?

Statelessness in REST is a key architectural constraint that simplifies the design and implementation of both the client and the server. It allows for scalability and flexibility since servers do not need to maintain information about the state of each client between requests.

On the other hand, stateful communication involves the server maintaining some information about the client’s state between requests. This is different from the principles of REST, and stateful interactions can introduce complexities and dependencies that are generally avoided in RESTful design

Explain different HTTP Methods in REST API ?

HTTP methods, also known as HTTP verbs, are actions that can be performed on resources in a RESTful API. They define the operation that the client wants to perform on a resource identified by a URI (Uniform Resource Identifier). The commonly used HTTP methods used in REST APIs are:

  1. GET:
    • Purpose: Retrieve data from the server.
    • Idempotent: Yes (Multiple identical requests have the same effect as a single request).
  2. POST:
    • Purpose: Submit data to create new resource.
    • Idempotent: No (Multiple identical requests may have different effects).
  3. PUT:
    • Purpose: Update a resource or create a new resource if it does not exist.
    • Idempotent: Yes (Multiple identical requests have the same effect as a single request).
  4. PATCH:
    • Purpose: Partially update a resource. It is used to apply partial modifications to a resource.
    • Idempotent: No (Multiple identical requests may have different effects).
  5. DELETE:
    • Purpose: Delete a resource identified by a URI.
    • Idempotent: Yes (Multiple identical requests have the same effect as a single request).
  6. OPTIONS:
    • Purpose: Get information about the communication options available for a resource or the server.
    • Idempotent: Yes (Multiple identical requests have the same effect as a single request).
  7. HEAD:
    • Purpose: Retrieve the headers for a resource without the body content.
    • Idempotent: Yes (Multiple identical requests have the same effect as a single request).
  8. TRACE:
    • Purpose: Performs a message loop-back test along the path to the target resource.
    • Idempotent: Yes (Multiple identical requests have the same effect as a single request).
  9. CONNECT:
    • Purpose: Establishes a tunnel to the server identified by a given URI.
    • Idempotent: No (Multiple identical requests may have different effects).

Each HTTP method corresponds to a specific action, and their use depends on the desired operation to be performed on the resource. The statelessness of RESTful APIs is maintained through the proper use of these HTTP methods along with other RESTful principles.

Explain common HTTP codes in Rest APIs ?

HTTP status codes are three-digit numbers returned by a server in response to a client’s request made to the server. In the context of RESTful APIs, these status codes convey information about the success or failure of the request. Here are some common HTTP status codes in REST APIs:

  1. 1xx (Informational):
    • 100 Continue: The server has received the initial part of the request and will continue processing.
  2. 2xx (Success):
    • 200 OK: The request was successful.
    • 201 Created: The request was successful, and a new resource was created.
    • 204 No Content: The request was successful, but there is no additional information to send in the response payload.
  3. 3xx (Redirection):
    • 301 Moved Permanently: The requested resource has been permanently moved to a new location.
    • 302 Found (or 307 Temporary Redirect): The requested resource has been temporarily moved to another location.
  4. 4xx (Client Error):
    • 400 Bad Request: The request could not be understood or was missing required parameters.
    • 401 Unauthorized: Authentication is required, and the provided credentials are not valid.
    • 403 Forbidden: The client does not have permission to access the requested resource.
    • 404 Not Found: The requested resource could not be found on the server.
    • 405 Method Not Allowed: The HTTP method used in the request is not allowed for the specified resource.
  5. 5xx (Server Error):
    • 500 Internal Server Error: A generic error message indicating that the server has encountered a situation it doesn’t know how to handle.
    • 501 Not Implemented: The server does not support the functionality required to fulfill the request.
    • 503 Service Unavailable: The server is not ready to handle the request. Common causes include the server being down for maintenance or being overloaded.

These codes provide information to the client about the success or failure of its request and help developers diagnose and fix issues during API interactions. When designing or using REST APIs, it’s important to understand and handle these HTTP status codes appropriately to ensure robust and reliable communication between clients and servers.

What is URI ?

URI, or Uniform Resource Identifier, is a string of characters that identifies a particular resource. In the context of REST APIs, URIs are used to uniquely identify resources that the API exposes. Resources can be anything that has a unique identity, such as documents, images, services, or data.

A URI is composed of two main parts:

  1. URL (Uniform Resource Locator): A URL is a specific type of URI that provides the means to locate and retrieve the identified resource on the network. URLs include information about how to access the resource (e.g., using the HTTP or HTTPS protocol).
  2. URN (Uniform Resource Name): A URN is another type of URI that is used to identify resources by name in a particular namespace. URNs are used to persistently identify resources but do not necessarily provide information on how to access them.

In RESTful APIs, URIs play a crucial role in identifying and addressing resources. Each resource exposed by the API is assigned a unique URI, and clients use these URIs to interact with the resources through the defined HTTP methods (GET, POST, PUT, DELETE, etc.). The structure of the URI is designed to be hierarchical and meaningful, reflecting the organization of resources within the system.

For example, in a simple REST API for managing books, you might have URIs like:

  • GET /books: Retrieve a list of all books.
  • GET /books/123: Retrieve details for the book with ID 123.
  • POST /books: Create a new book.
  • PUT /books/123: Update the details of the book with ID 123.
  • DELETE /books/123: Delete the book with ID 123.

In these examples, “/books” represents the collection of books, and “/books/123” represents a specific book with ID 123. The use of meaningful URIs helps make the API more intuitive and easy to understand.

What are best practises for making the URI for Restful Web services ?

Designing effective and meaningful URIs for RESTful web services is an important aspect of creating a well-organized and user-friendly API. Here are some best practices for creating RESTful URIs:

  1. Use Nouns for Resources:
    • URIs should represent resources, and the resource names should be nouns. For example, use “/users” instead of “/getUsers” or “/retrieveUserDetails.”
  2. Keep URIs Simple and Readable:
    • URIs should be easy to read and understand. Avoid unnecessary complexity and use simple, descriptive words that convey the purpose of the resource.
  3. Use Plural Nouns for Collections:
    • Use plural nouns to represent collections. For instance, “/users” is more appropriate than “/user” for a collection of user resources.
  4. Use Specific Names for Resource Identifiers:
    • Resource identifiers in URIs should be specific and meaningful. For example, use “/users/123” instead of “/user?id=123” for a specific user with ID 123.
  5. Avoid Verbosity:
    • Keep URIs concise and avoid unnecessary verbosity. Use abbreviations only when they are widely understood and accepted.
  6. Consistent Naming Conventions:
    • Maintain consistency in naming conventions throughout the API. Choose a style for naming resources and stick to it.
  7. Versioning:
    • Consider incorporating versioning information in the URI to handle changes in the API over time. For example, “/v1/users” could represent version 1 of the users resource.
  8. Use Hyphens or Underscores for Readability:
    • Use hyphens (“-“) or underscores (“_”) to separate words in URIs for better readability. For example, “/user-details” or “/user_details.”
  9. Use HTTP Methods for Operations:
    • Use HTTP methods (GET, POST, PUT, DELETE, etc.) for different operations on resources instead of including action verbs in the URI. For instance, use POST “/users” to create a new user instead of “/createUser.”
  10. Avoid Complex Hierarchies:
    • Keep URI hierarchies simple and avoid deep nesting. If the hierarchy becomes too complex, it may indicate a need for reevaluation of the resource structure.
  11. Be Mindful of Case Sensitivity:
    • Be consistent with the case sensitivity of URIs. While URIs are case-insensitive according to the HTTP standard, it’s best to pick a convention (camelCase, PascalCase, lowercase, etc.) and stick with it.
  12. Provide Documentation:
    • Include documentation for the API to guide developers on how to use the URIs effectively. This documentation should detail the structure of URIs, available resources, and their functionalities.

By adhering to these best practices, you can create RESTful URIs that enhance the usability, clarity, and maintainability of your API. Additionally, consider seeking feedback from API consumers to ensure that the URI design aligns with their expectations and usage patterns.

What is difference between REST and SOAP ?

REST (Representational State Transfer) and SOAP (Simple Object Access Protocol) are two different approaches to web services that provide communication between systems over a network. Here are some key differences between REST and SOAP:

  1. Communication Style:
    • REST: Uses a stateless client-server communication model. Each request from a client to a server must contain all the information needed to understand and process the request. RESTful APIs typically use standard HTTP methods (GET, POST, PUT, DELETE) for communication.
    • SOAP: Employs a more rigid and stateful communication model. It relies on XML-based messaging and typically uses HTTP or SMTP as the transport protocol. SOAP messages include a set of rules and specifications.
  2. Message Format:
    • REST: Usually relies on lightweight data formats, such as JSON or XML, for message representation. JSON is more commonly used due to its simplicity and readability.
    • SOAP: Requires XML as the message format. SOAP messages are typically larger and more complex compared to REST messages due to the XML structure.
  3. Flexibility:
    • REST: Provides a more flexible and lightweight approach. It is commonly used in scenarios where simplicity, speed, and scalability are important, such as mobile applications and web services.
    • SOAP: Tends to be more rigid and is often associated with enterprise-level applications where a strict contract between the client and server is required.
  4. Statelessness:
    • REST: Stateless by design. Each request from a client to a server is independent, and the server does not store any information about the client’s state between requests.
    • SOAP: Can be stateful or stateless, depending on the specific implementation. However, it often introduces stateful features like transactions and security, which can add complexity.
  5. Standards:
    • REST: Adheres to architectural principles and is based on standard HTTP methods. It does not enforce strict standards, allowing more flexibility in implementation.
    • SOAP: Has a set of rigid standards and specifications. It follows a strict protocol and has defined standards for security (WS-Security), transactions (WS-AtomicTransaction), and more.
  6. Performance:
    • REST: Generally considered to be more lightweight and faster due to its simplicity and use of standard protocols.
    • SOAP: Tends to be heavier and may have more overhead due to its XML-based message format and additional standards.
  7. Use Cases:
    • REST: Well-suited for scenarios where simplicity, scalability, and performance are essential, such as mobile applications, web services, and public APIs.
    • SOAP: Commonly used in enterprise-level applications, where a strict contract, security, and features like transactions are critical.

Ultimately, the choice between REST and SOAP depends on the specific requirements of the application, the level of formality needed, and the existing infrastructure. REST is often preferred for its simplicity and widespread adoption, especially in modern web development, while SOAP is still prevalent in certain enterprise and legacy systems.

What is difference between REST and AJAX ?

REST and AJAX are not directly comparable, as they serve different purposes in web development. Let’s clarify the differences between REST and AJAX:

  1. REST (Representational State Transfer):
    • Definition: REST is an architectural style for designing networked applications. It defines a set of constraints that, when applied to web services, create a scalable and stateless communication system.
    • Usage: REST is commonly used for building web services that can be consumed by various client applications, including web browsers, mobile apps, and other services.
    • Key Features:
      • Stateless communication: Each request from a client to a server is independent and contains all the information needed.
      • Use of standard HTTP methods (GET, POST, PUT, DELETE) to perform operations on resources.
      • Resources are identified by URIs (Uniform Resource Identifiers).
      • Lightweight data formats like JSON or XML are typically used for data representation.
  2. AJAX (Asynchronous JavaScript and XML):
    • Definition: AJAX is a set of web development techniques that allows web pages to be updated asynchronously by exchanging small amounts of data with the server behind the scenes. It is not a specific technology but a combination of several existing technologies.
    • Usage: AJAX is primarily used to create more dynamic and responsive user interfaces by updating parts of a web page without requiring a full page reload.
    • Key Features:
      • Asynchronous communication: Allows data to be exchanged with the server without reloading the entire page.
      • Use of the XMLHttpRequest object or modern alternatives (like the Fetch API) to make asynchronous HTTP requests.
      • Integration with JavaScript and DOM manipulation to update the user interface in real-time.
      • Can work with various server-side technologies, including RESTful APIs.

In summary, REST is an architectural style that defines principles for designing web services, while AJAX is a set of techniques for building more dynamic and responsive user interfaces by making asynchronous requests to the server. They are not mutually exclusive and are often used together in modern web development. For example, a web page may use AJAX to fetch data from a RESTful API and update the UI without requiring a full page reload.

What are tools used to develop and test REST APIs ?

There are various tools available for developing and testing REST APIs, offering a range of features from creating APIs to testing and debugging. Here are some popular tools used in the development and testing of RESTful APIs:

  1. Postman:
    • Purpose: Postman is a widely used API development and testing tool that allows you to create, test, and manage APIs.
    • Features:
      • Create and send HTTP requests with various methods.
      • Organize requests into collections.
      • Automate testing with scripts.
      • Generate and share documentation.
  2. Swagger (OpenAPI):
    • Purpose: Swagger, now known as OpenAPI, is a standard for building and documenting REST APIs. There are tools available to generate API documentation from OpenAPI specifications.
    • Features:
      • Define API structure using a standard JSON or YAML format.
      • Automatically generate API documentation.
      • Test API endpoints directly from the documentation.
  3. cURL:
    • Purpose: cURL is a command-line tool for making HTTP requests. While it’s not a dedicated API testing tool, it’s commonly used for quick testing and debugging of REST APIs.
    • Features:
      • Send HTTP requests from the command line.
      • Supports various protocols, including HTTP, HTTPS, FTP, and more.
      • Useful for quick testing and scripting.
  4. Insomnia:
    • Purpose: Insomnia is an open-source API testing tool that provides a user-friendly interface for designing and testing APIs.
    • Features:
      • Design and organize API requests.
      • Supports multiple authentication methods.
      • Allows for environment and variable management.
      • Code generation for various programming languages.
  5. SoapUI:
    • Purpose: SoapUI is a comprehensive testing tool for both SOAP and REST APIs. It offers a graphical interface for designing and testing APIs.
    • Features:
      • Create and execute functional and load tests.
      • Supports data-driven testing.
      • Includes assertion and validation capabilities.
      • Detailed test reporting.
  6. REST Assured:
    • Purpose: REST Assured is a Java library for testing REST APIs. It integrates with popular Java testing frameworks like JUnit and TestNG.
    • Features:
      • Expressive syntax for writing API tests in Java.
      • Supports JSON and XML parsing.
      • Integration with popular Java testing frameworks.
  7. Paw:
    • Purpose: Paw is a Mac-native API client with a user-friendly interface for designing, testing, and debugging APIs.
    • Features:
      • Intuitive user interface for building API requests.
      • Supports dynamic values and scripting.
      • Collaborative features for team environments.
  8. JMeter:
    • Purpose: Apache JMeter is a popular open-source tool for performance testing, including the testing of RESTful APIs.
    • Features:
      • Create and execute load tests.
      • Supports various protocols, including HTTP and HTTPS.
      • Analyze and visualize test results.

These tools cater to different needs in the API development and testing lifecycle, from design and development to testing and debugging. The choice of tool depends on the specific requirements of your project and your preferred development environment.

What are real world example of REST APIs ?

REST APIs are widely used in various industries and applications to enable communication between different systems. Here are some real-world examples of REST APIs:

  1. Social Media Platforms:
    • Example: Twitter API, Facebook Graph API, Instagram API
    • Use Case: Social media platforms expose APIs that allow developers to access and interact with user data, post updates, retrieve feeds, and perform various other actions programmatically.
  2. Payment Gateways:
    • Example: Stripe API, PayPal REST API
    • Use Case: Payment gateways provide RESTful APIs for processing online payments, managing transactions, and handling payment-related tasks in e-commerce applications.
  3. Mapping Services:
    • Example: Google Maps API, Mapbox API
    • Use Case: Mapping services expose APIs that allow developers to integrate maps, geolocation, and routing functionalities into their applications.
  4. Weather Services:
    • Example: OpenWeatherMap API, Weatherstack API
    • Use Case: Weather APIs provide real-time and forecasted weather data, allowing developers to incorporate weather information into their applications.
  5. E-commerce Platforms:
    • Example: Shopify API, WooCommerce API
    • Use Case: E-commerce platforms offer APIs for managing product catalogs, processing orders, and retrieving customer information.
  6. Content Management Systems (CMS):
    • Example: WordPress REST API
    • Use Case: CMS platforms expose RESTful APIs for creating, updating, and retrieving content, as well as managing users and other platform functionalities.
  7. Financial Services:
    • Example: Plaid API
    • Use Case: Financial APIs enable developers to integrate with banking systems, retrieve transaction data, and perform various financial operations securely.
  8. Messaging Services:
    • Example: Twilio API, WhatsApp Business API
    • Use Case: Messaging APIs allow developers to send SMS, MMS, or integrate with chat services for communication in applications.
  9. Healthcare:
    • Example: Health Gorilla API
    • Use Case: Healthcare APIs facilitate the exchange of medical records, lab results, and other health-related data between different healthcare systems.
  10. Authentication Services:
    • Example: OAuth 2.0 providers (e.g., Auth0, Okta)
    • Use Case: Authentication APIs enable secure user authentication and authorization, allowing applications to implement single sign-on (SSO) and user management.

These examples illustrate the diverse range of applications for REST APIs across industries, showcasing their role in enabling seamless integration, data exchange, and functionality in modern web and mobile applications.

What are advantages of REST APIs ?

REST APIs (Representational State Transfer) offer several advantages that contribute to their widespread adoption and popularity in the development of web services. Here are some key advantages of REST APIs:

  1. Simplicity and Ease of Use:
    • REST APIs are designed to be simple and easy to understand. They use standard HTTP methods (GET, POST, PUT, DELETE) for operations, making it intuitive for developers to work with.
  2. Statelessness:
    • REST follows a stateless client-server architecture. Each request from a client to a server is independent, and the server does not store any information about the client’s state between requests. This simplifies the design and scalability of the system.
  3. Scalability:
    • The statelessness of REST allows for better scalability. Servers can handle a large number of clients since each request contains all the information needed for processing, and there is no need to store session state on the server.
  4. Flexibility and Extensibility:
    • RESTful APIs allow for flexibility in terms of data formats. They commonly use lightweight and widely supported data formats like JSON, making it easy to integrate with different platforms and technologies.
  5. Uniform Interface:
    • REST APIs have a uniform and consistent interface, which includes the use of standard HTTP methods, resource URIs, and status codes. This uniformity simplifies API design and usage, making it easier for developers to work with different APIs.
  6. Wide Adoption and Standardization:
    • REST is based on widely adopted and standardized protocols like HTTP. This ensures compatibility with various platforms and tools, making it easier to integrate RESTful APIs into different applications and ecosystems.
  7. Support for Multiple Data Formats:
    • RESTful APIs can support different data formats for message payloads, including JSON and XML. This flexibility allows developers to choose the format that best suits their application requirements.
  8. Performance:
    • Due to its simplicity and use of standard protocols, REST APIs are generally lightweight and performant. They are suitable for a wide range of applications, including mobile and web development.
  9. Caching:
    • REST supports caching mechanisms, which can improve performance by allowing clients to cache responses. This reduces the need for repeated requests to the server for unchanged resources.
  10. Ease of Testing:
    • Testing REST APIs is straightforward because they can be easily accessed using tools like cURL, Postman, or automated testing frameworks. This makes it convenient for developers to validate and debug their APIs.
  11. State-of-the-Art Security:
    • REST supports secure communication over HTTPS, providing encryption and authentication. Additionally, various authentication mechanisms, such as API keys, OAuth, and token-based authentication, can be implemented to ensure data security.

Overall, the simplicity, scalability, and compatibility of REST APIs make them a preferred choice for building web services that need to be accessible, flexible, and easily integrated across different platforms.

What are disadvantages of REST APIs ?

While REST APIs offer many advantages, there are also some disadvantages and limitations to consider in certain contexts. Here are some potential drawbacks of REST APIs:

  1. Lack of Standards:
    • REST does not enforce a strict standard for communication, leading to variations in API design. This lack of standardization can make it challenging for developers to predict the structure and behavior of APIs from different providers.
  2. Limited Support for Real-Time Communication:
    • REST is inherently request-response based, which makes it less suitable for scenarios that require real-time communication or constant updates, such as live chat applications. WebSocket or other technologies may be more appropriate in such cases.
  3. Overhead:
    • RESTful APIs can have some overhead, especially when dealing with large payloads. This is because each request-response cycle includes HTTP headers, which can impact performance when dealing with frequent and small interactions.
  4. Complexity in Operations that Modify State:
    • While REST is well-suited for read-only operations, performing operations that modify the state of resources (e.g., creating, updating, or deleting) may involve multiple steps, leading to increased complexity in the implementation.
  5. Security Concerns:
    • While REST supports secure communication through HTTPS, implementing security measures such as authentication and authorization can vary across implementations. Ensuring proper security practices might require additional effort.
  6. Limited Support for Transactions:
    • RESTful APIs do not inherently support distributed transactions. This can be a limitation in scenarios where atomicity and consistency across multiple operations are critical.
  7. Data Transfer Format Overhead:
    • While REST supports multiple data formats, the choice of JSON or XML for representing data can introduce overhead, especially when compared to more compact binary formats used by other protocols.
  8. Underutilization of HTTP Features:
    • Some argue that REST APIs do not fully utilize the capabilities provided by HTTP, such as caching and content negotiation. This might lead to suboptimal use of available features.
  9. No Built-in Messaging System:
    • Unlike other protocols such as SOAP, REST does not have a built-in messaging system. This might be a limitation in scenarios where more sophisticated messaging patterns are required.
  10. Documentation Challenges:
    • While RESTful APIs can be easy to understand, the lack of a formal contract or documentation standard may lead to challenges in maintaining accurate and up-to-date documentation.
  11. Complexity in Handling Hierarchical Data:
    • Handling hierarchical data or relationships between resources can be more complex in REST compared to other protocols that support more advanced querying capabilities.

It’s important to note that the appropriateness of REST depends on the specific requirements of a project. In some cases, the drawbacks mentioned above might be mitigated or considered acceptable, while in other cases, alternative approaches or protocols might be more suitable.

Program Status Meeting

  1. Apart from running regular daily standup meetings with development/engineering team, it is important to run Program Status Meeting involving engineering, program management, product management , sponsor and other important stakeholders.
  2. It is important to use program management plan in program management tools and/or deck.
  3. Purpose of this meeting is to under how we are tracking towards our deadlines. Also align on the program progress, address roadblocks and discuss next steps. This also helps brainstorm solutions to program roadblocks.
  4. The frequency of Program Status Meetings can be weekly, every 2 or 3 weeks or 1 month depending upon program complexity and stakeholder alignment. Ideally Program Status meeting should occur in weekly or every 2 weeks frequency. Decide on frequency at program kickoff/start and maintain and hold these meetings as per frequency
  5. Program Manager should start with Status of Program. Status of Program can be Green, Yellow and Red. If Status of Program is Yellow and Red, mention corrective actions.
  • Green: On schedule, on budget, all good.
  • Yellow: Potential issues with schedule or budget, but both can probably be saved with corrective actions.
  • Red: Serious issues and the project will probably be delayed or have significant budget overrun.
  1. Start the meeting by going over Program Gantt Chart. Program Manager goes over current week program activities planned from Gantt chart and highlights the stage the program is. Program Manager should clearly state whether the program is in Design, Development, Testing , Deployment or Support phase. Program Manager should clearly highlight all dependencies for current and next week. Program Manager should also highlight major deadlines and milestones in the future weeks
  2. Program Manager or Scrum Masters of different teams share their team updates. Updates should include what team did since the last time they met, what team will do till the next time they meet and any blockers or obstacles.
  3. Provide Status Update on RAID items and Capture new RAID items – RAID stands for Risk, Assumption, Issue and Dependency. Program Manager should review and share an update on existing Risks, Assumptions, Issues and Dependencies. Program Managers should also add new Risks, Assumptions, Issues and Dependencies to RAID backlog. Program Manager can also use this time to solve issues/roadblocks and also to remove risks/obstacles that can occur in future.
  4. Program Manager should then go over next steps. Next Steps should highlight next week program activities, steps to resolve roadblocks if any.
  5. After Status meeting is done, program manager should send Program Status update email which should include :
  • Milestone Completed since last status meeting
  • Milestone Missed
  • Milestone Planned till next status meeting
  • Risk log
  • Issue log
  • Action Items

Portfolio – Project Selection and Prioritisation

Portfolio – Project Selection and Prioritisation

As Portfolio / Program Manager, you will have lot of projects in your project backlog. As an effective Portfolio/Program Manager, you should prioritise the right project and select it for further planning and execution.

You need to prioritise projects by scoring/ranking projects on different prioritisation criteria. Some of prioritisation criterias that I recommend portfolio/program managers to prioritise projects are listed below :

  1. Strategic Alignment – You need to see if your projects is aligned to your organisation/department strategic goals and score it accordingly
  2. Financial Criteria – You need to see your projects ROI , Savings and Cost vs Benefit. Based on this , you can score the projects
  3. Risk Criteria – You need to also check how much risk is involved.

You can give different weightage and score for each of the above criteria and then prioritise your projects based on final scores.

This exercise will help convert your project list to prioritised project list. You can start planning and executing projects based on projects ranking in prioritised project list

Also, it is important to revisit the prioritised project backlog on monthly or quarterly basis to make sure you are working right projects which are high value to your organisation at that point of time

Author : Santosh Kumar Singh – Program & Product Management Professional

Product Metrics and KPI to Forecast Business Sucess of Product


 Metrics to forecast business success of a product

1. Monthly recurring revenue (MRR)

These metrics measure a product’s total revenue in one month. 

What are the different components of MRR?


MRR metric can be broken down to help you understand how your business is performing in terms of acquisition, retention, and scaling.


  • New MRR: This is the revenue your business makes from all the new customers gained during a month. This can be directly attributed to all your new customer acquisition strategies and help mark out the channels that contribute to revenue.

  • Upgrade MRR: This is the additional MRR from all customers who have upgraded to a higher pricing plan from a lower-priced plan, or purchased a recurring add-on. Upgrade MRR gives you a fair representation of how well your product scales with the growth of your customers.

  • Expansion MRR: Often confused with Upgrade MRR, Expansion MRR also takes into account MRR contribution from reactivation of a previously canceled subscription and free-to-paid conversions. Especially useful for subscription businesses that use a freemium model, contrasting Expansion MRR with Upgrade MRR gives a deeper level of understanding of how well you are able to convert free customers to paid customers, and how often canceled subscribers return to you.

  • Contraction MRR: This metric reports the MRR lost due to cancellations, downgrades to lower price plans, removal of recurring add-ons, or even because of availing discounts. It is useful for understanding how well your business is able to retain the MRR from existing subscribers, indirectly indicating the capability of your product/service to scale with your customers’ needs.

  • Churn MRR or Cancellation MRR: A component in the calculation of Contraction MRR, Churn MRR or Cancellation MRR takes into account the MRR lost due to canceled or churned subscriptions. Churn is useful in understanding how well your product stays relevant to your customers’ needs. During the early stages of a subscription business, a high or a rising churn MRR or cancellation MRR may indicate poor product-market fit, while a similar trend during later stages may point towards a recent marketing campaign that brought in customers with the wrong promise.

  • Downgrade MRR: This is the other component that drives Contraction MRR. Downgrade MRR is the sum total of all reductions in MRR from existing customers, excluding those from cancellations. 

  • Reactivation MRR: Additional MRR from customers who had previously churned or canceled. Reactivation MRR is a component of expansion MRR. It is important for these customers to have contributed $0 to the MRR in the previous month (does not include users in free trials).


    Why MRR is important for your business?


    If your business revolves around subscriptions, this should be a fair representation of the money your customers will be bringing in. It depicts the health of a business, something an investor will look at before he or she invests in the business. That makes MRR the one number metric you should strive to be growing every month.

2. Average revenue per user (ARPU) 

Average revenue per user (ARPU)  allows you to count the revenue generated per user monthly or annually. You need these metrics to define the future service revenue, in case you’re going to change the pricing plan or roll out a promotion.

There are two types of ARPU: per new account and per existing account. ARPU per new account refers to metrics based on new accounts appearing after the subscription plan or product price was changed. ARPU per existing account involves the data from accounts established before the price change. This is the ARPU formula:

Monthly recurring revenue / total number of accounts = ARPU

Use ARPU to compare yourself to competitors, consider different acquisition channels, or segment which tier of customers brings more value.

How to use MRR and ARPU. It’s an effective KPI to use to monitor a company’s current health and it’s especially valuable in SaaS businesses working on a subscription basis. Since you don’t need to worry about one-off sales after acquiring a recurring customer, MRR is easily calculated and predictable.

3. Customer Lifetime Value (CLTV or LTV)

CLTV is the total worth to a business of a customer over the whole period of their relationship. It’s an important metric as it costs less to keep existing customers than it does to acquire new ones, so increasing the value of your existing customers is a great way to drive growth.

If the CLTV of an average coffee shop customer is $1,000 and it costs more than $1,000 to acquire a new customer (advertising, marketing, offers, etc.) the coffee chain could be losing money unless it pares back its acquisition costs.

Knowing the CLTV helps businesses develop strategies to acquire new customers and retain existing ones while maintaining profit margins.

Average Revenue Per User (ARPU) * Average customer lifetime = CLTV 

How to use CLTV

It is useful metric used by marketing managers especially at a time of acquiring a customer. Ideally, lifetime value should be greater than the cost of acquiring a customer. Some also call it a break-even point. 

The basic formula for calculating CLTV is the following (1):
(Average Order Value) x (Number of Repeat Sales) x (Average Retention Time) 

For example, let’s say you run a Health Club where customers pay Rs 1000 per month and the average time that a person remains a customer in your club is 3 years. Then the lifetime value of each customer is (according to the formula above): 

Rs 1,000 per month x 12 months x 3 years = Rs 36,000. This means each customer is worth a lifetime value of Rs 36,000. 

Once we calculate CLTV we know how much the company can spend on paid advertising such as Facebook ads, YouTube ads, Google Adwords etc. in order to acquire a new customer.

4. Customer Acquisition Cost (CAC)

This metric covers all the costs spent on attracting customers: marketing spendings, sales team work, advertising. Sometimes these costs include salaries of marketing and sales professionals. Usually, customer acquisition cost involves setting a specific period of time and total revenue. There are several formulas to calculate CAC, but the simplest one is:

Sales & marketing spendings for a period of time / total # of customers generated for a period of time = CAC

How to use CAC. Use CLTV and CAC together to identify whether customers bring you less profit than what you spend on them, and whether it’s time to reconsider pricing and product marketing strategy to attract more users.

Importance of Customer Acquisition Cost

CAC is a key business metric that many businesses and investors look at. In fact, many companies end up failing due to not fully understanding their customer acquisition cost.

 

1. Improving return on investment

Understanding the cost to acquire new customers is crucial to analyzing marketing return on investment. For example, consider a company that uses several channels to acquire customers:

 

 

By using CAC, a company is able to determine the most cost-effective way to acquire customers. In the table above, we can see that Social Media provides the lowest acquisition cost while Social Events cost the most. A company presented with this data may consider using social media marketing more to generate more customers.

 

2. Improving profitability and profit margin


Understanding its CAC provides a business with the ability to fully analyze the value per customer and improve its profit margins. For example, assume that the value of each customer to a business is $60.

Relating it to the example above, which channel would you choose to use? A business that does not understand CAC would adversely affect profitability by choosing to use Social Events as a channel. The channels Social Media and Posters would improve profitability for the company as the CAC is lower than the value per customer.